Playful Houndy’s Tail-Wagging Shipping Policy
Welcome to Playful Houndy, where we’re committed to delivering your pet’s goodies with a wag and a smile! Here’s everything you need to know about our shipping process to ensure your order arrives safely and swiftly.
Shipping Times:
Processing Time:
- Order Processing: We aim to process all orders within 1-2 business days. During peak times or holidays, processing may take a bit longer.
- Shipping Time: Once your order is processed, shipping times vary depending on your location and the shipping method selected at checkout.
Estimated Delivery Times:
- Standard Shipping: Typically 3-7 business days.
- Expedited Shipping: Typically 2-3 business days.
- Overnight Shipping: Typically 1 business day.
Please note that these are estimated delivery times and can vary due to factors like weather conditions, carrier delays, and holidays.
Shipping Costs:
- Standard Shipping: Flat rate based on your location.
- Expedited Shipping: Calculated at checkout based on weight and delivery speed.
- Free Shipping: Available on orders over $50 (in eligible areas).
Order Tracking:
As soon as your order ships, we’ll send you a tracking number via email so you can monitor its journey. Simply click on the link in your email to see where your package is in real-time!
Shipping Restrictions:
- P.O. Boxes: We currently do not ship to P.O. Boxes. Please provide a street address for delivery.
- International Shipping: At this time, we only ship within the U.S. We hope to expand our shipping options in the future!
Address Accuracy:
To ensure your order arrives without a hitch, please double-check your shipping address before finalizing your purchase. We’re not responsible for delays or issues caused by incorrect addresses.
Delivery Issues:
- Missing or Stolen Packages: If your package is marked as delivered but hasn’t arrived, please check with your local carrier or neighbors first. If you need further assistance, contact us at bark@playfulhoundy.co.za, and we’ll do our best to help resolve the issue.
- Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damage, and we’ll work to make it right.
Need Help?
If you have any questions about shipping or need assistance with your order, don’t hesitate to reach out to us at bark@playfulhoundy.co.za. Our friendly team is here to help ensure your pet’s new favorite toys and treats arrive with tail-wagging excitement!
Thank you for shopping with Playful Houndy. We’re thrilled to be a part of your pet’s happy moments!
